FREQUENTLY ASKED QUESTIONS


CebXPress App

Ang Cebuana Xpress, ang ultimate sangla app mo, ay isang lifestyle app na pinagsama-sama ang lahat ng produkto at services ng Cebuana Lhuiilier para safe at convenient mong magawa ang transactions, anytime, anywhere. Maaari mong gamitin ito bilang eWallet na naglalaman ng e-Money para magrequest ng bagong sangla, magbayad ng renewal, tumubos at ipadeliver ang alahas, magpadala at tumanggap ng pera, mag bayad ng bills, at bumili ng load.

Ang limit sa CebXpress ay total of Php50,000 per transaction type daily. For unverified accounts monthly aggregate transactions is total of Php50,000.00 and If account is verified monthly aggregate transactions is a total of Php100,000.00

The CebXpress app is available in App Store and Google Play. Tap the link to download: https://cebuanaexpress.com/

Ang Android ay dapat version 6.0 and above
Ang IOS ay dapat version 14.0 and above

Sign-Up & Verification

a. Mag log-in sa iyong CebXpress app
b. I-tap ang burger menu (tatlong linya) sa gilid, tapos i-tap ang “Verify Account” button.
c. Piliin ang “Verify account using Pawn Ticket number”
d. I-enter ang iyong alphanumeric characters-pawn ticket number. Siguraduhing tama ang iyong iyong in-enter na numero.(Ang Pawn Ticket number, ay makukuha sa pawn ticket na binigay sa Cebuana Lhulliier branch nung ikaw ay nagsangla)
e. Ikaw ay padadalhan ng OTP sa mobile number kung saan registered ang iyong pawn ticket.
f. I-type ang OTP na nareceive.
g. Ang account mo ay magiging verified na.

a. Mag log-in sa iyong CebXpress app
b. I-tap ang burger menu (tatlong linya) sa gilid, tapos i-tap ang “Verify Account” button.
c. Piliin ang “Verify account using 24K card number”
d. I-enter ang iyong 24K card number. Siguraduhing activated ang iyong card at tama ang  iyong in-enter na numero.
e. Pumili kung paano mo gustong mapatuloy:
     e.1. Email Verification- may ipapadalang verification code sa email mo.
     e.2. ID number-I-enter ang number na nakalagay sa iyong ID.Note: Ang ID na ipapakita sa app ay ang iyong ID na ginamit nung ikaw ay nagregister sa 24K.
f. Ang account mo ay magiging verified na.

a. Mag log-in sa iyong CebXpress app
b. I-tap ang burger menu (tatlong linya) sa gilid, tapos i-tap ang “Verify Account” button.
c. Piliin ang “Verify account using another method”
d. I-enter ang iyong mga detalye na hinahanap sa app. Mag handa ng valid ID at sunding ang mga steps sa application
e. Ang account mo ay i-rereview (within 24-48 hours).

Ang eligible ay:
-Filipino
- at least 18 years old

Kelangan lamang ng sumusunod, para ikaw ay makapagregister:
- Pag agree sa Terms and Conditions at Privacy Policy
-First Name at Last Name
-Birth date
-Mobile Number

Pag fully verified ka, eto ang mga benefits na maienjoy mo:
-Pawning
-Cash-out
-Send Money CebX to CebX
-Receive money via domestic remittance sa branch o sa eCebuana app.
-Monthly Wallet Limit na 100k

- May 2 kang options para maging fully verified:
- Gamit ang pawn ticket
- Gamit ang 24K card number

Account Management

Ang One-Time-PIN ay isang unique 6 - character code na isesend sa iyong registered Cebuana Xpress number kapag ikaw ay naglog-in sa bago/ibang device. Nagbibigay ito ng seguridad sa iyong account at pinipigilan ang hindi awtorisadong pag-access ng iyong account.

May iba pang paraan para maacess ang account mo, bukod sa mobile number:
(1) Registered Username
(2) Registered Email
(3) 24K card number

Maari ka ring magpadala ng iyong concerns and issues in verification, please contact [email protected]

I-tap lamang ang "Forgot PIN" sa app

Pawn Renewal

Sa CebXpress App:
1. Select Pawning
2. Click ang specific pawn ticket na gusto mong i-renew
3. Click ang renew button
4. Makikita mo ang total amount na dapat mong bayaran at pagkatapos, i-click lamang ang confirm transaction

After clicking a specific item/pawn ticket you can see your due date together with other details of your transaction

Maari ka ring magpadala ng iyong concerns and issues in pawning, please contact [email protected]

Yes. You can extend your loan by paying the indicated renewal rate

Pawn Redemption

Sa CebXpress App:
1. Select Pawning
2. Click ang specific pawn ticket na gusto mong i-redeem
3. Click ang redeem button
4. i-pin ang address kung san ipapadala ang iyong item
5. Pagkatapos, makikita mo ang total amount na dapat mong bayaran at pagkatapos, i-click lamang ang confirm transaction

After the confirmation of your payment, branch personnel will contact you for the delivery of your item.

Your payment will be validated real-time. This will be processed as soon as there's an available rider to deliver your item

Should you not be personally available to receive the item, kindly prepare and leave an authorization letter along with your id for your trusted contact.

After paying the redemption fees online, a rider will deliver your item wherein they'll be requesting for the original PT that will be surrendered in the homebranch

New Pawn

In the pawning menu, select mag sangla, take a photo of the item, input the required details and confirm the pick-up address. Wait for our agent to arrive on the provided address to pick-up the item.

Sa CebXpress App:
1. Select Pawning
2. Click mag-sangla
3. Picturan ang item na iyong nais isangla
4. I-input ang mga required details at i-save ng item.
5. i-pin ang address kung san i-aapraise ang iyong item
6. iclick ang submit at hintaying ang tawag mula sa Cebuana Lhuiilier

No. It is only estimated since the item is subject for appraisal.

You can see the status of your transaction via CebX.

There are multiple reasons why your application was rejected. Our telesales agent cannot contact you, your area is not accessible, or your area is not yet serviceable.

Any request before the operating hours will be processed after 9:00 AM and any request after 2pm will be processed the following day.

Yes. Items are safekept at your nearest Cebuana Lhuiilier branch and experience the same treatment as other items pawned in the branches.

Within 24 hours

CebX interest rate is the same as what we charge in the branches. There may be an additional service fee as our appraiser rider will be visiting your given address instead of you going to the branch to pawn your item

Currently, we only accept gold.

Our appraiser rider will be bringing cash and if the cash they brought with them is not enough, you will be given a remittance reference number for the rest of the money

Ikaw ay pwedeng magpa-appraise at mag-sangla ng up to 3 items

Appraisal Calculator

Jewelry appraisal calculator shows the roughly estimated appraisal of the jewelry/item. Please take note that all items are subject for approval.

You may double check your item again and if it is not really on the list then it is not yet acceptable for pawning.

CASH-In

1. In the home page, select Cash In
2. Choose Cebuana Lhuiilier Branch
3. Follow the instructions on how to Cash in at the branch
4. Go to any Cebuana Lhuiilier branch near you
     - Fill out the remittance payment form
     - Inform the branch personnel that you would like to cash-in to your Cebuana Xpress wallet.
     - The branch personnel will confirm and collect your payment

Step A: Send Money from e-Cebuana app
1. Log in to your e-Cebuana appSelect 'Send Money'
2. Choose 'Cash Pickup at any Cebuana Lhuiilier Pawnshop'
3. Enter your first and last name as the recipient, then enter the amount. Make sure that the encoded name matches with your Cebuana Xpress registered name.
4. Enter the one-time PIN, then submit.
5. Once successful, copy the generated code and log out from your e-Cebuana app.

Step B: Cash In from Cebuana Xpress
1. Log-in to your Cebuana Xpress app.
2. Go to 'Cash In’ then select ‘Cebuana Lhuiilier Branches/e-Cebuana’ under ‘Claim Remittance
3. Enter the copied generated code and amount, then click "Next'
4. Review your entered code and amount then click the 'Confirm' button.
5. Enter the one-time PIN.
6. Once successful, the amount will be credited in real-time to your Cebuana Xpress account.

1. Log-in to your Cebuana Xpress app.
2. Go to 'Receive Money', then select 'Claim Remittance'
3. Enter the reference number sent by the sender and amount, then click 'I-process'
4. Review your entered reference number and amount then click the 'Receive Money' button
5. Enter the one-time-PIN (OTP).
6. Once successful, the amount will be credited real-time to your Cebuana Xpress account.

No service fee as of this date.

Control number and the amount of money that is transferred under your CebXpress registered name.

1. In the home page, select Cash In.
2. Go to Via Bank Transfer and choose from the list of partner banks.
3. Follow the instructions on how to Cash In through your selected bank.

All you need is your 14-digit account number. Para malaman ito, I-tap ang burger menu (tatlong linya) sa gilid. Siguraduhing tamang account number ang iyong ilalagay sa source Bank / E-Money.

CASH-Out

1. In the home page, select Cash-Out
2. Choose Cebuana Lhuiilier Branch
3. Follow the instructions on how to Cash-Out at the branch
4. Go to any Cebuana Lhuiilier branch near you:
     - Fill out the remittance payment form
     - Inform the branch personnel that you would like to cash-out to your Cebuana Xpress wallet.
     - The branch personnel will confirm and collect your payment

Send Money

*Check if your profile is unverified, only verified accounts can proceed with this transaction.

1. Go to 'Send Money'
2. Select the 'Send Money to Other CebX Users'
3. Enter the amount and destination account either using username, mobile number or account number.
4. Check the details and click the 'Send Money' button once confirmed correct.
5. Enter the One-time-PIN
6. Once successful, amount will be credited real-time to the recipient's Cebuana Xpress account.

CebX to CebX transfer is real-time. Matatanggap kaagad ng pinadalahan mo ang funds. Minimum of Php1.00, Maximum Php50,000.00.

*Check if your profile is unverified, only verified accounts can proceed with this transaction.

1. Go to 'Send Money'
2. Select the 'Send Money to Branch'
3. Enter the amount and recipient's first name, last name, mobile number and purpose of remittance, then click 'Next'
4. Check the details and click the 'Next' button once confirmed correct.
5. Enter the One-time-PIN
6. Once successful, copy the generated reference code and send to your recipient.

Recipient may process payout at any Cebuana Lhuiilier Branch/ Cebuana Lhuiilier Authorized Agents. The generated reference number/code can be claimed immediately by your recipient. Minimum of 1php and maximum of Php50,000.00 per transaction.

Oo naman, ang CebXpress app ay sumusunod sa regulation ng BSP.

I-double check lagi ang mga detalye na inenter sa app bago iconfirm ang transaction. Valid transactions are not refundable.

Buy Load

Sa CebXpress App:
1. Select Buy Load
2. I-enter ang mobile number na iyong lalagyan ng load
3. Pumili ng load promo
4. I-enter ang iyong PIN para i-authorize ang pag bili ng load
5. Antayin ang SMS notification mula sa service provider

Marari kang bumili ng load from the following service providers:
1. Smart/TNT
2. Globe/TM

Sorry Ka-Cebuana, hindi kami allowed na mag balik ng na-credit na load.

Siguraduhing tama ang details bago i-confirm ang transaction.

Pay Bills

Makikita sa loob ng app ang complete list ng billers.

Ang payment ay maaaring ma-process ng biller within 1-3 business days.
Para maiwasan ang late payment, siguraduhing bayaran ang bills 3 days before due date.

Ito ay depende sa biller kung allowed ang payment kahit past due date na.
Para maiwasan ang late payment, siguraduhing bayaran ang bills 3 days before due date.

Ang pagkakaroon ng service fee ay depende sa biller na babayaran. Makikita kung may service fee at kung magkano ito bago i-confirm ang pagsubmit ng payment.

Wala, maaring gamitin ang payment reference number as a proof of payment ng iyong bills. Para sa official receipt, please contact your biller.

Maaring maka receive ng email o SMS sa registered billing account.

Branch Locator

1. I-on ang location ng itong mobile phone.
2. I-click ang seacrch icon sa Cebuana Lhuiilier near me, para makita nag branches na malapit sa'yo!

Make sure the words you entered are spelled correctly and the GPS on your smartphone is active.

Transaction History

Kung hindi pa lumalabas ang iyong transaction sa history, i-refresh lamang ang app, or contact Cebuana CARES.

Wallet transactions are reflected real-time.

Contact Information

Facebook:cebuanalhuillierpawnshop
Email:[email protected]
SMS (inquire via text only, no voice calls)
Globe- 0917-8122737
Smart- 0918- 8122737
Viber- 0917-8122737
Hotline:
PLDT-(02) 8779-9800
Gliobeline-(02) 7759-9800